Call

0413 138 254

Email

hello@oakandwonder.com

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Frequently Asked Questions

Where are your items made?

Each and every item is designed and hand-crafted by me in my studio based in Albury, Australia.

What materials do you make your items with?

I am an authorized seller of Bobbiny Premium Macramé Cord. I use this cord in all of my projects. It is made of 100% recycled premium cotton.

Our jewellery uses nickel free brass and sterling silver.

For all other projects, we seek to use ethical and environmentally conscious materials.

Are your items made to order?

Yes. The majority of our pieces are made to order. It usually takes 1-3 business days for production and 5-7 business days for larger items. If you have a specific request regarding the production for each product please send a message via the contact page and I’d love to help.

I have something in mind, will you make it for me?

I would love to work with you to bring your ideas to life. If you have something specific in mind, do get in touch via our contact page and let’s chat!

What if I need my order urgently?

Please touch base via our contact form. Whilst we do not make any guarentees, we will do whatever we can to meet your deadline.

What if I need to change my order details?

If your order hasn’t been dispatched yet, we are able to amend any personal details, such as your shipping address.

As our items are made to order, once production has commenced we may have limited ability to make alternations to the product such as colour or size. Please contact us via the form on the website to discuss.

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